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Addressing the
Needs of Immigrants and Limited English Communities in Disaster Planning
and Relief
Lessons for Government, Disaster
Relief Agencies, and Community-Based Organizations |
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PERSPECTIVES & CASE STUDY |
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PERSPECTIVE:
United Honduran Committee of Houston
Prior to
Hurricane Katrina, New Orleans was home to more than 100,000
Hondurans, many of whom had been granted temporary protected
status after Hurricane Mitch ripped through Central America in
1998. Even before Katrina struck, Honduran and other Latino
evacuees began crowding into El Coquito, a restaurant in
southwest Houston. El Coquito is owned by Christina Flores, who
is also the president of the United Honduran Committee of
Houston.
With
businesses to keep afloat and few outside resources, Christina
and other members of Houston’s Honduran community did everything
they could to provide the evacuees with food, clothing, and
other necessities while trying to connect them with larger
relief providers. In the first two weeks, Christina recorded
more than 1,000 names at El Coquito. As soon as the Mayor’s
Office of Immigrant and Refugee Affairs (MOIRA), led by Benito
Juarez, heard what was happening, it distributed
Spanish-language flyers at the restaurant, providing information
about assistance available to evacuees, and sent Spanish
speaking caseworkers. Soon afterward, MOIRA connected El Coquito
with the Mennonite Central Committee (MCC). Joined by a few
local churches, MCC provided food, care packages, and Wal-Mart
cards to the evacuees. Most importantly, transportation was
provided from El Coquito to the main disaster recovery center
and shelters, which were all relatively distant.
Despite
this assistance, Hondurans encountered serious difficulties in
obtaining the assistance they needed. Due to the lack of
Spanish-speaking interpreters at most disaster recovery centers,
more than one hundred families sent by Christina were turned
away. Most returned to El Coquito with no idea why they had been
rejected. [Back to article]
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PERSPECTIVE:
José Velázquez, Ph.D.,
Executive Director, Latino Memphis
During
the first two weeks after Hurricane Katrina, there were
essentially no Latinos staying in shelters in Tennessee. Shortly
after, however, significant numbers of immigrant survivors began
arriving at the offices of Latino Memphis. These immigrants, who
were afraid to seek help from FEMA or the Red Cross, reported
that many Latinos had not known that they were supposed to
evacuate or how to do so, and that many people remained behind.
Three
weeks after Katrina, Executive Director José Velázquez and other
Latino Memphis staff went to Bay St. Louis, Mississippi, to see
how they could be of assistance. Amid the devastation, they
found a damaged apartment complex where Latino families
remained. As they approached the complex, several residents ran
into the apartments and locked the doors, fearing that the
Latino Memphis staff might be immigration enforcement officers.
The residents later explained to the Latino Memphis staff that
they wanted to leave the area but did not have transportation
and were afraid to approach the FEMA disaster recovery center or
the Red Cross relief center, both of which were less than a
hundred meters away.
Despite
Latino Memphis’s attempts to alleviate their fears, most of the
Latinos in the complex would not budge. This situation was
exacerbated by the attitude at the local Red Cross relief
center, which did not employ Spanish interpreters, refused
offers from volunteer interpreters, and turned away at least two
families because they did not bring Spanish interpreters with
them. [Back to article]
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The American Red Cross’s
statement of impartiality (2005), reiterating principles of the
International Red Cross movement, states, in relevant part:
Red Cross workers will not
question clients about their citizenship status; nor will
they request birth certificates, immigration papers,
passports, social security cards, or similar documents that
could be interpreted as being used to identify the
nationality or immigration status of persons seeking Red
Cross assistance. If clients reveal their citizenship status
or this information becomes available from some other
sources, this information is not recorded on any Red Cross
document. Only such documents necessary to identify the
individual or family as living in the disaster-affected area
are required for Red Cross assistance.
[Back to article]
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PERSPECTIVE
Encourager Church, Houston
The Encourager Church in Houston
operated as an independent shelter and recovery center for
Katrina evacuees. Sarah Williamson, the facilities manager,
recounted this story:
We had one Vietnamese lady, it
was just her and her husband...they didn’t have any
children, and she did not speak or understand any English.
He would get up early in the morning to try to find work and
would leave her here. We were trying to help her, ask her
some questions, not really knowing that she didn’t
understand us...and it scared her. She had just come from
Vietnam and only been in New Orleans for three months when
this happened to them, and they had lost everything and had
to come over here. It almost seemed like she thought we were
trying to hurt her. Then we finally had someone come in who
could interpret for her and let her know that we were here
to help her and keep her from being alone. That really
calmed her down and, from then on, she was comfortable here.
[Back to article]
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CASE STUDY
New York After 9/11
In the
aftermath of 9/11, policymakers and public officials recognized
the critical importance of protecting the health and safety of
New York City residents and understood that access to health
care for those who needed it most was impaired by a host of
obstacles: the displacement of many New Yorkers from their homes
and places of employment; severe disruption of transportation
and telecommunication; and loss of communication lines needed to
access the normal Medicaid computer management system.
Working
in partnership with the federal government, the Department of
Health quickly implemented Disaster Relief Medicaid, a
time-limited program aimed at meeting the health needs of
low-income New Yorkers in a time of crisis. Using a “presumptive
eligibility” approach by which a preliminary determination of
eligibility is simply based on the applicants’ own declaration
of need, DRM provided four months of Medicaid benefits to
individuals who completed a simplified, one-page application.
The application made no inquiries regarding immigration status
but required applicants to provide a Social Security number.*
[Back to article]
_____________________
* See Disaster Relief Medicaid Evaluation Project
(Ithaca, NY: Cornell University, Dec. 2005), 11,
www.health.state.ny.us/health_care/medicaid/related/docs/drm_report.pdf:
“The application was simplified in recognition of the inability
to use the normal computer systems, the difficulties people
might have in obtaining documents from employers and
institutions following the disaster, the short-term nature of
the program, and the need to assist affected individuals
quickly. Eligibility was determined manually and records
transferred to the State Medicaid offices in Albany for computer
entry.” |
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